Genesys Xperience 2019
When CX giants Genesys approached TEN6 Creative to once again bring their annual convention to life, the brief was simple: create the customer experience event of the year. With this partnership now entering its fourth year, TEN6 brought a wealth of knowledge and understanding of both Genesys and the wider industry allowing them to successfully devise a brand-new format for the event, including reaching a record-breaking global audience through live-streaming for the first time.
With Genesys customers, partners and employees gathering for educational sessions, sponsorship exhibitions, networking activities and a jam-packed general session agenda in Denver, Colorado, TEN6 was tasked to deliver four days of impactful, memorable experiences in line with the Genesys brand and values. The result was Xperience 2019, their most engaging and immersive event to-date.